Over the years working in IT and service management a few things crop up over and over… Here are a few things to remember:
- Just because you’ve always done it that way doesn’t mean it is a good idea.
- Just because it’s a really bad idea, doesn’t mean they won’t do it…
- None of us is as stupid as all of us. (or – never underestimate the stupidity of people in large numbers).
- Temporary is the most permanent.
- You only get two chances to do it right – once when you build it, and once after the inquest.
- Security through ignorance… yeah. that’ll work.
- If you can remember your password, it’s not secure.
- For every aphorism there is an equal and opposite aphorism.
On a side note, most of the history of IT and programming over the last few decades can be characterised as continual complexity management. Failure to embrace change means you are unable to manage anything effectively.
(if the above is even remotely interesting, go search the history of Murphy’s Law, and Stapps Ironic Aphorism “The universal aptitude for incompetence makes any human accomplishment an astonishing miracle.”